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Frequently Asked Questions in our Swatch online catalog

In this page you can find the questions and their answers of the most Frequently Asked Questions about watches and of our Swatch Store

  1. What are your hours of operation for telephone assistance?

    Hours of Operation: Monday - Friday from 08:30 a 21:00 (GMT+1).

  2. How long will it take to receive my order?

    After we process your order, shipping time will be 24 Hours for peninsular Spain, 2 or 3 days for Baleares, Canaries, Melilla and Ceuta, and 1 to 3 days for the rest of the world.

  3. Do you ship overseas?

    Yes, we ship via Nacex or Certificated Mail. Shipping charges are calculated from the country entered on the order form. Nacex shipping time is 24 hours for Spain penĂ­nsula and from 3 to 5 days for the rest of Europe and is traceable during transit with a Tracking Number. We also use Certificated Mail, the shipping time for this is 10 days for Europe, it is more economic than Nacex but has no Tracking Number.

  4. What is a backorder?

    Because we carry a large inventory we have most items in stock. However, with some items production is not high enough to meet the demand. If this be the case with your order you will be notified and given the opportunity to place a Back Order or to cancel it. (We can only notify you if your e-mail address is correct on the order). The item(s) is/are usually shipped to you according to the time of availability detailed inthe product information page, and no charges are made to your credit card until the item(s) are shipped to you.

  5. What are your shipping methods?

    SwitzerWatch.com has two ways of shipping your orders in Spain:

    1. If the shipment is to an address within the Spanish peninsula, we use a 24 hour Express delivery agency; all the orders are delivered before 19:00 the day after we notify you that your order has been sent. Only in the more remote parts the delivery can be delayed to 14:00 of the day after.

    2. If the address is in Balearic Islands, Canary Islands, Ceuta or Melilla then we use Certified Mail that will arrive to its destination en 2 or 3 days. When we deliver to these areas we do not have to charge taxes (IVA) on the items. There is a possibility that the order will be stopped by the customs and a importation tax applied. The percentage of packages stopped is small and this problem is common in all the companies that export from one tax zone to another. But we feel that it is our responsibility not to present our customers with any surprises.

    SwitzerWatch.com also has two forms of delivery for your international orders.

    1. The first way is by Certified Post. The costs and time of this varies depending on where you live and is calculated by the server and shown to you when you are placing your order. This is the most economic way, but it takes longer for the goods to arrive, the approximate delivery times are up to 10 days for Europe. This method has no tracking number.

    2. The other way is by Nacex Express. Because we have a send a large number of items on a daily basis Nacex have given us a very good offer. Our philosophy is that our business is in selling Swatch, not in making money from postage. Therefore we offer you the same price that Nacex is going to charge us, and as we expand we guarantee that we will pass on all postage saving to you, the end user. Using Nacex the package will arrive in nearly all Europe places in 4-5 days. This method has a tracking number and you are able to see the progress of your package on the internet. If the package is lost in transit (it does happen occasionally) we will be informed instantly and will promptly send you a new watch or refund you your money if the watch is out of stock.

    Returns:

    We stand over all of our products and if in a period of seven days you decide that for any reason you don't like your watch you can return it to us. The watch should be unworn and with no sign of ware or damage and still in its box. Please send a mail to returns@switzerwatch.com detailing the problem and we will tell you what to do.

    In the unlikely advent the watch arrives broken (not including the plastic box) we will gladly replace it or refund your money if not in stock. Please send a mail to returns@switzerwatch.com detailing the problem and we will tell you what to do.

    When we send a watch outside of the European Union. We are not required to collect tax on the watch. There is a chance that the packages will be stopped by the customs inspectors of your country and an importation tax added. We at SwitzerWatch.com have no control of this and it would impossible for us to know the importation duties of all the countries in the world. Suffice to say that the percentage of packages stopped is relatively small and the charges added are relatively minor. We also work actively with Nacex studding the situation on a case by case basis. This problem is conmen with all the companies that export from one tax zone to another. But we feel that it is our responsibility not to present our customers with any possible surprises.

  6. Returns & Exchanges

    We stand over all of our products and if in a period of seven days from the reception of your package you decide that for any reason you don't like your watch you can return it to us. The watch should be unworn and with no sign of ware or damage and still in its box. Please send a mail to returns@switzerwatch.com detailing the problem and we will tell you what to do.

    In the unlikely advent the watch arrives broken (not including the plastic box) we will gladly replace it or refund your money if not in stock. Please send a mail to returns@switzerwatch.com detailing the problem and we will tell you what to do.

  7. What if an item arrives damaged?

    The items are shipped from our centre and inspected before packing. If you have received a package that has been damaged, please do not discard the original packaging. Please contact us as soon as possible so that we may arrange to replace the item for you.

  8. Who pays for reshipping costs on an exchange?

    If the exchange is a replacement due to damages in the shipping of the product, SwitzerWatch.com will pay these cost, for others types customer is responsible of this charges.

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Last Update: Sunday 25 February, 2018


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